Privacy Policy
Last updated: 24 September 2026
This page sets out what personal data is processed on this website, for what purpose, and how long it is retained. The data is collected electronically through the forms, the assistant and the contact links on this site, partly by automated means.
Data controller
The data controller under the Turkish Personal Data Protection Law No. 6698 (KVKK) and the GDPR is:
- Minos Makina Otomasyon San. Tic. A.Ş.
- Kemalpaşa OSB Mah. İzmir Ankara Yolu (Ansızca) Küme Evleri No:358/5, 35730 Kemalpaşa, İzmir, Türkiye
- info@minos.com.tr · +90 232 472 19 10
Personal data processed and purposes
| Where | Data processed | Purpose | Retention |
|---|---|---|---|
| Contact form | Name, company, email, phone, the service you are interested in, and your message; as with any web request, Web3Forms also receives your IP address | To answer your enquiry | Until the enquiry is closed; if a business relationship follows, for the statutory retention periods. Web3Forms may keep a copy under its own privacy policy and our account settings |
| Email, phone and WhatsApp | Your email address or phone number, your name and what you write to us | To answer your enquiry | Same as the contact form |
| AI assistant | What you type in the chat | To answer your question | Not stored by us. Anthropic, which generates the answers, deletes it within 30 days (up to 2 years if flagged for a usage-policy review) |
| Quote request via the assistant | Part description, quantity; material, tolerance and delivery date if given; your name, company and email address, and the full chat transcript | To prepare a quote | Same as the contact form |
| Abuse protection | A pseudonymous code derived from your IP address (for IPv6, from its first 64 bits) with a secret key that changes daily — the raw IP address is not stored | To rate-limit excessive requests | The hourly counter until the end of that hour; the daily counter and the key until the next day |
| Web server logs | IP address, browser details (user agent), requested address and time of each request | To operate the site and protect it against attacks | For the period set by our hosting provider; we do not use these logs for analytics |
| Usage counters | Aggregate numbers only: how many chats, messages and quote requests, and the language split. Contains nothing that can be linked to you | To measure the assistant’s effectiveness | 90 days |
| Browser storage | Your light/dark theme choice, and a temporary flag when you use the “Send a message” link on another page | To remember your theme; to take you to the form and place the cursor in the first field | The theme stays until you clear it; the flag is deleted on the next page load. Neither is sent to us |
Legal basis
We process your personal data on the following grounds:
- Performance of a contract or steps taken at your request prior to entering into one (GDPR Art. 6(1)(b); KVKK Art. 5/2-c) — your enquiry by form, email, phone or WhatsApp, your quote request, and our reply.
- Legitimate interests (GDPR Art. 6(1)(f); KVKK Art. 5/2-f) — operating the site and protecting it against abuse (server logs, rate limiting) and measuring the assistant’s effectiveness.
- Consent (GDPR Art. 6(1)(a); KVKK Art. 5/1) — the map loads only when you press “Load the map”; if you do not, no data goes to Google. Your choice applies to that page view only.
Cookies
This website does not use cookies. We do not run any analytics that track your visit — there is no third-party tracking code of any kind, Google Analytics included. The one exception is the map in the contact section, and it does not load on its own: it is fetched from Google only when you press “Load the map”. Until then no request goes to Google at all. If you choose to load it, your IP address is sent to Google and Google may set its own cookies; those are not cookies we set.
We store only two things in your browser: your light/dark theme preference, and a temporary flag that is set when you press “Send a message” on a page without the form and deleted as soon as the next page loads. Neither is sent to our servers and neither tracks you; this is why no cookie banner is shown.
Service providers and international transfers
Some of the providers we rely on to run this site are located outside Türkiye, which means the data concerned is transferred abroad:
- Hostinger — website hosting; the servers are in Germany (Frankfurt). The web server logs described above are kept there.
- Web3Forms — delivering contact form and quote request submissions to us by email. Your browser sends the form directly to Web3Forms, so it also receives your IP address; Web3Forms may keep a copy under its own privacy policy.
- Cloudflare — the infrastructure the assistant runs on, and abuse protection.
- Anthropic (Claude, USA) — generating the assistant’s answers; inputs and outputs are deleted within 30 days (up to 2 years if flagged for a usage-policy review).
- WhatsApp (Meta) — only if you choose to write to us on WhatsApp; your messages are then also processed by WhatsApp.
- Google — the embedded map in the contact section, only if you load it.
Disclosure to third parties
We pass on to the providers above only the data the service requires. We do not sell, rent or otherwise transfer your personal data to any third party for marketing purposes, and we do not share it with advertising networks.
Security
The whole site is served over HTTPS. On the assistant side your IP address is never stored in raw form: only a code derived from it with a secret key that changes every day is used, and the key is deleted the next day.
However, no transmission over the internet is completely secure. For drawings and specifications that are commercially confidential, we recommend sending them by email or through an agreed corporate channel rather than through the contact form.
Your rights
Under the GDPR and under Article 11 of the Turkish Personal Data Protection Law (KVKK) you have the right to:
- Learn whether your personal data is being processed and, if so, request information about it.
- Learn the purpose of the processing and whether the data is used in line with that purpose.
- Know the third parties, in Türkiye or abroad, to whom the data has been transferred.
- Have incomplete or inaccurate data corrected.
- Request erasure or destruction of the data where the conditions for it are met.
- Request that any correction or erasure be notified to the third parties the data was transferred to.
- Object to a decision produced solely by automated analysis that has an adverse effect on you.
- Claim compensation for damage caused by unlawful processing.
If you are in the European Union (GDPR)
In addition to the rights above, the GDPR gives you the right to ask us to restrict processing (Art. 18) and to receive the data you provided to us in a structured, machine-readable format (Art. 20). You may also lodge a complaint with the supervisory authority of the EU country where you live or work (Art. 77).
Right to object (Art. 21): where we rely on legitimate interests, you may object at any time on grounds relating to your particular situation. We will then stop, unless we have compelling legitimate grounds or need the data to establish, exercise or defend legal claims.
Providing personal data is neither a statutory nor a contractual requirement. The fields marked * in the contact form and the email address in a quote request are needed to answer you; without them we cannot reply. All other fields are optional.
How to exercise them
You can send requests in writing to our postal address or to info@minos.com.tr. Under KVKK, a request by email must come from an address you have previously given us and that is recorded in our systems; a registered electronic mail (KEP) address or a secure electronic signature may also be used. We respond free of charge within thirty days at the latest; if the request involves an additional cost, the fee set by the Turkish Personal Data Protection Board may be charged.
If you are not satisfied with the outcome, you may lodge a complaint with the Turkish Personal Data Protection Board, or with your local supervisory authority if you are in the European Union.
Changes
We update this text whenever the data flows on the site change. The current version is always published at this address and the date under the heading changes with it.